Patient Rights
At Delhi Hospital, we are committed to protecting the rights and dignity of every patient. As a patient, you have the right to:
- Receive considerate, respectful and compassionate care regardless of age, gender, religion, caste, nationality or ailment.
- Know the identity and professional status of the doctors, nurses and staff involved in your care, and to know which doctor is primarily responsible for your treatment.
- Receive clear information about your diagnosis, proposed treatment, expected results, possible risks and the estimated cost of treatment, in a language you understand.
- Give informed consent before any procedure, and to refuse treatment to the extent permitted by law after being told the consequences.
- Seek a second opinion and to have your reports and records made available for that purpose.
- Privacy and confidentiality of your medical condition and records; information will not be shared without your consent except as required by law.
- Safe, hazard-free care with adequate infection-control, safe medication and a safe environment.
- Know the expected cost of treatment and to receive an itemised bill, with an explanation of the charges.
- Voice complaints and grievances about your care and to be informed of the process for doing so and its outcome.
- Protection from physical abuse, neglect and being left unattended.
Patient Responsibilities
To help us provide the best possible care, patients and their families are requested to:
- Provide accurate and complete information about present and past medical history, medications and allergies.
- Follow the treatment plan advised by the doctor and inform the care team if you are unable to do so.
- Respect the hospital rules, timings and the rights of other patients and staff.
- Treat hospital staff, property and other patients with courtesy and consideration.
- Fulfil the financial obligations for the services provided as promptly as possible.
- Not carry valuables; the hospital is not responsible for personal belongings.
For any assistance regarding your rights, please contact the hospital administration.